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Self Service

Submitted by dan378 on Thu, 07/28/2011 - 09:52

An uncertain economic climate is keeping many businesses from investing in new technology, yet this can be a limiting factor in terms of profit generation. 

According to a recent study on self-service technology for the hospitality industry, 54% of customers at quick-service restaurants have walked out at least once due to long queues. More than 60% of those surveyed stated they were likely to order food through a kiosk or use a hotel check-in kiosk.  Clearly, consumers are embracing self-service and appreciate the convenience of this option.

Agilysys can help your business implement self-service options that will increase efficiency, speed service and ultimately provide a better guest experience for your customer. While concerns about the economy are prevalent, there are several considerations that businesses should take into account when making a decision on implementing self-service at their establishment.


Self-service technology can help you:

  • Differentiate your business from your competitors
  • Overcome language barriers by offering multilingual order taking capabilities
  • Redeploy staff away from point-of-service to other areas
  • Offer employee access to valuable information such as benefits, scheduling, etc.
  • Increase revenue from up-selling and offset the high cost of turnover
eMenu

Operating within tight margins is a fact of life for many hospitality and food service operators. This is compounded by the increasing need to provide better, more convenient service. eMenu is the central solution within the InfoGenesis™ POS self-service options. It enables you to drastically change your profitability and the way you serve customers. 

At the core of eMenu are online food ordering capabilities that rapidly integrate into your existing environment. By working with industry leaders during the design process, Agilysys focused eMenu on making for the best possible customer experience.  This is achieved through an intuitive and convenient customer-facing interface.

eMenu also has important administrative capabilities that enable you to easily incorporate existing company branding and workflow into this online meal-ordering platform.

Features of eMenu by Agilysys include:

  • Easy menu construction
  • Customer registration
  • Order scheduling
  • Advanced security
  • Voids
  • Receipt printing
  • Reporting

Complementary products and modules

Payment Solutions

For today’s hospitality operators, one of the most critical elements to get right is that of payment solutions for your business and your customers.

Inventory and Procurement

Eatec offers a powerful inventory & procurement solution, including nutritional analysis, tailored to the needs of retail, hospitality and food service operators.

Point-of-Sale

InfoGenesis is your mission-critical point-of-sale system, contributing to the efficiency, guest satisfaction and overall profitability of your operation.