Cannizaro House pays tribute to its new technology platform
Cannizaro House pays tribute to its new integrated hospitality technology platform from Agilysys, including Visual One™ PMS, ResPAK and InfoGenesis™ POS.
Occupancy rates, room rates and revenue are all up.
Agilysys (Europe) Limited has revealed details of the contribution it is making to the success of one of London’s most coveted hotel addresses.
Anyone who remembers ‘Cheers’, the US ‘soap’ based in a Boston bar “where everybody knows your name” will relate to the value of being somewhere where you matter as an individual. This is the ethos that drives Cannizaro House, Wimbledon’s only four-star boutique hotel. “We are a hotel where guests truly are the focus: a place where their preferences are remembered and the team is always eager to please,” says Jeff Ward, General Manager.
Cannizaro House has just completed a major refurbishment, including replacing its MICROS legacy system with Agilysys technology, to streamline operations and enhance guest service.
The new solution comprises the Visual One™ Property Management System, InfoGenesis™ POS for point-of-service processing, and ResPAK for dining reservations and table management. “Every element of the Agilysys portfolio has been hugely beneficial to our business,” enthuses Ward.
The new technology has helped Cannizaro House to:
- Increase occupancy rates
- Improve room rates
- Drive more online business
- Produce better reporting
- Deliver better business visibility for the finance team
- Manage the restaurant more effectively
- Make point-of-service processing more comprehensive and accurate
- Support its ethos of exceptional, personalised service
Jeff Ward explains why the property is so positive about its new investment, and the tangible benefits it is seeing.
Visual One™ PMS
“We saw an immediate improvement with Visual One. Now the bookings team only sell rooms by type, and only at the rates we set. We didn’t have that with our previous system, and it’s automatically uplifted revenue. Visual One has helped us drive up our occupancy rate from 57% last year to 75% in the same month this year!”
Visual One has improved the hotel’s web site too. “We now have far better and easier viewing of our rates online. We can put offers and rate promotions out faster into the marketplace.”
“It was time to replace our manual restaurant diary and ResPAK is an excellent solution. It’s very easy to use, front-of-house and in the back-office, and interfaces well with InfoGenesis POS. I’m really pleased with that. As we extend the business, we know ResPAK will have rich data stored within it to support us.”
“A key driver was the desire for an integrated system, to enable us to manage average room rates better, and that’s exactly what has happened. InfoGenesis ‘ticks all the boxes’. It’s definitely speeded up service.”
Agilysys was the right decision for Cannizaro House
Concludes Jeff Ward: “I wanted technology that would enable us to achieve more. Our monthly room revenue is, in some cases, showing 50% growth. There can’t be many hotels, especially in the current climate, able to say that. Agilysys went a long way towards helping us achieve this. Implementing Agilysys was certainly the right move, and their ongoing support has further justified that. I’m very pleased with our decision to go with them.”